ACD full form

 What is the full form of ACD?


  • Automatic Call Distribution

What does ACD mean?

An ACD is a telephony software system that answers incoming calls and directs them to a specific agent or department within a company. An ACD typically collaborates with computer technology integration systems and interactive voice response systems to intelligently route incoming calls to the best agent. It serves as the backbone of a call centre and helps to streamline the communication process.