12 August 2021


What is VOIP?

VOIP is an abbreviation for voice-over-internet protocol. VoIP is a type of technology that allows you to make voice calls over a broadband internet connection rather than a traditional phone line. Some VoIP services restrict you to only calling other VoIP users. Others, on the other hand, allow you to call anyone who has a phone number, including local, long-distance, mobile, and international numbers. Some VoIP services require you to use a special VoIP device or phone, whereas others allow you to use a standard phone with a VoIP adapter.

What is PBX?

A PBX stands for private branch exchange, it is a type of business phone system. It connects all office desk phones that are connected to the same network. It enables your company to make free internal calls as well as transfer calls freely.

Difference between VOIP and PBX | VOIP vs PBX

  • Long-term service contracts are typically required for on-site PBX installation PBX software licenses for multiple years. In the short term, VOIP solutions are safer to experiment with.
  • Traditional PBX trunking employs a much older technology. It is typically located on a separate network from your LAN and can be time-consuming and costly to maintain. VOIP can connect to your existing network infrastructure.
  • PBX can only function with phones that can function as proprietary telephones. because other solutions have grown in popularity, there are frequently compatibility issues. You have a lot more options with VOIP systems. With the adapter, you can use an IP phone or a regular desk phone.
  • Customization of IP PBX installations is possible, but it is a complex process that usually necessitates new hardware and technical assistance. While the VOIP you can frequently customize your plan to get the functionality you require without changing any hardware.
  • Switching from a PBX to VOIP frees up server rooms and closets for other projects, allowing your IT staff to focus on more productive areas of the business.
  • IT team will be kept busy with a PBX installation, whether IP or traditional. You are responsible for updating and monitoring the system because you own and manage it. While the VOIP the provider manages all of the complex hardware and software. 
  • The times have changed and VOIP service providers now provide all of the standard PBX features. Ring group, call queues, call forwarding, and conference calls, as well as call analytics and reporting, are all available.